Learning by Doing

Unfortunately, not only can I not get any of my IM accounts to work, but I can’t even log in to their support forum to tell them about it. The whole point of this post is to leave a trackback to their blog, because Chris, the “Tech Evangelist” seems pretty responsive and there’s no other way to contact them.

He also shares my frustration with embedded video/podcasts, too. We need transcripts!

Chris, if you’re reading this, contact me here because I can’t reach anyone there.

As I expected, logging a support incident(I can log in there, just not the forum) was utterly useless. The first response said, “You’re using a beta, so there will be issues.”, missing the point of the site not working entirely, and the second response requested that I change my password to all lowercase, which I had already done based on the sticky thread in the forum mentioning this requirement.

This is the same thing that turned me off of cocomment. They have these droids working the support forum, who seem unable to do anything but make pointless and redundant suggestions to do things you’ve already tried.