Anyway, I’m glad you’ve managed to solve your IM needs. If you are interested in giving me your Symbian beta feedback I’d love to hear it and hopefully apply it. The certificate issue you had on your N75 likely indicates that your date was not set correctly (certificates are valid for one calendar year) or that your phone doesn’t like our certificate. I can send you an unsigned version if you are interested.

Sincerely,

Chris
EQO Customer Evangelist

I’m truly sorry I was harsh on your support department, but everything I said was factual. The first guy I heard from was Kamyar, who reminded me about the password needing to be lowercase, ignored the first issue I reported, and glossed over the other issues simply by saying “It’s a beta”. No mention of which issues I was experiencing are known issues, or workarounds, or anything.

After that, I heard from Peter, who simply suggested I change my password to lowercase. I realize that most of the people he probably deals with on a daily basis need to be told things multiple times, so I understand why he suggested that I do something Kamyar had already told me was a problem and which is listed in a sticky thread as a problem, but he didn’t mention that the forums were having login issues, and he didn’t respond to my other issues.

No matter what the reason, however, the bottom line is I had a unsatisfactory experience attempting to use your product, and trying to get support for it. I understand Eqo doesn’t have the resources to provide world-class support for a free product, but the outsourced, canned-response support thing always leaves a bad taste with me. cocomment does this, Yodlee moneycenter does this, and it sucks. I’d rather hear nothing in response than a canned response, because I know I’m being ignored either way, but the canned response suggests that I never will be responded to substantially, whereas if I’m simply ignored, there remains a hope, however slim, that someone will get around to saying something useful eventually.

BTW, installation of the java client failed on my N75. Something about a certificate mismatch.

I hate to be the anonymous internet hater. Eqo is far finer and more polished than anything I could have done myself. FYI, I probably wouldn’t have said anything if the “support” wasn’t such a joke.

In the end, I found something else that seems to work, so I’m not interested in pursuing this further. The whole point of this was to leave my feedback in the only way open to me, so I hope your company is able to take it for what it’s worth.

We were having trouble with our forum earlier, so no one could sign in, sorry about that. Feel free to email me (chris[at]eqo[dot]com) and I’ll gladly look into your problem.

Also, I’d appreciate it if you weren’t so hard on our support department. Peter is one guy and he gets hundreds of requests a day. I’d be glad to explain the challenges of support as I see them via email. In the meantime, you might want to ease off a little.

Cheers and thank you for your interest in EQO.

Chris
EQO Customer Evangelist